RESERVATION POLICY

      • Check In 3 pm
      • Check Out 12 pm
      • Rates based on double occupancy (2 persons) per room, per night in US dollars
      • Rates subject to 19% tax (16% VAT and 3% lodging tax) plus US $1.34 as environmental tax per room, per night.
      • Additional person in room, US$ 33.31 plus taxes per person per night (maximum 2)
      • VISA and MCARD credit cards are accepted at the Hotel.

       

      PAYMENTS AND DEPOSITS

       FLEXIBLE RATES

      From Jan 3th to Dec 23th including Easter and Holy Week:

      • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking; and is refundable until check in.
      • Balance of 70% will be paid at the day of check

       SEMI-FLEXIBLE RATES

      From Jan 3th to Dec 23th including Easter and Holy Week:

      • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
      • Balance of 70% will be paid at the day of check in.

       NON – REFUNDABLE RATES

      • All non-refundable reservations require full prepayment, including taxes, at time of booking.

      **CHRISTMAS & NEW YEAR

       Dec 23st to January 2th.

       Flexible rates

      • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
      • Deposit is refundable until 16 days prior to arrival, becomes penalty in case of cancelation under 15 days from check-in.
      • Balance of 70% of the stay will be charged at check-in.

      Semi-Flexible rates

      • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
      • Deposit is refundable until 61 days prior to arrival, becomes penalty in case of cancelation under 60 days from check-in.
      • Balance of 70% of the stay will be charged at check-in.

      Non-refundable rates

      • All non-refundable reservations require full prepayment, including taxes, at time of booking.

       

      WEDDING GROUP RESERVATIONS

      • A deposit of 50% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
      • Balance of 50% of the stay will be charged at 65 days prior to date of arrival.
      • Rates based on double occupancy (2 persons), additional persons this depends if the room category allows additional persons; applies an additional cost of US$33.31 plus taxes per person per night at check in.


       CANCELLATIONS

       FLEXIBLE RATES

      • Free cancellation without penalty fees until the day of Check-In.
      • A deposit of 30% of the total stay is required, refundable until the day of check-in.

       

      SEMI FLEXIBLE RATES

      • Cancellations received 31 days prior to date of arrival, 30% deposit will be refunded.
      • Cancellations received 30 days or less prior to date of arrival, 30% deposit becomes non-refundable and will be charged as penalty.

       

      NON- REFUNDABLE RATES

      • The full prepayment, including taxes will be applied without option of refund for the period covered and the room will be released on cancellation date.

       

      **CHRISTMAS & NEW YEAR

       Dec 23th to January 2nd

      Flexible rates

      • 16 days prior to arrival reservation may be cancelled and deposit is refundable.
      • 15 days prior or less, the deposit becomes non-refundable, and a 30% penalty applies in case of cancellation or no show.

      Semi-Flexible rates

      • 61 days prior to arrival reservation may be cancelled and deposit is refundable.
      • 60 days prior or less, the deposit becomes non-refundable, and a 100% penalty applies in case of cancellation or no show.

      Non-refundable rates

      • The full prepayment, including taxes will be applied without option of refund for the period covered and the room will be released on cancellation date.

       

      WEDDING GROUP CANCELLATIONS

      • Room reservations for wedding groups will be fully refundable up to 3 months before the event.
      • Between 90 and 65 days before, a fine of 50% will be applied
      • Less than 65 days, the reservation will pass as non-refundable and a 100% penalty will be applied.

       

      CHANGES, NO SHOWS & EARLY DEPARTURES 

      • Any modification is subject to availability. In case there is a difference in the rate, it must be covered by the client.
      • Under no circumstance should a new rate be lower will the hotel reimburse or apply credits.
      • The cancellation policy applies according to the initial date of purchase.
      • In case of no show the deposit will be applied without option of refund for the period covered and the room will be released the morning after check-in date unless guest contacts hotel to indicate otherwise.
      • Any early departure does not generate any refund or liability for the hotel.

       

      ADDITIONAL PERSON 

      • Additional person or children 6 years and older applies an additional cost of US$33.31 plus taxes per person per night, sharing existing beds. This depends if the room category allows additional persons.
      • Children up to 5 years old are without cost when sharing existing beds.
      • Maximum occupancy per room where permitted: 4 adults, 3 adults and 1 children or 2 adults and 2 children.

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    Nuestro hotel de 25 habitaciones ofrece un oasis de paz y tranquilidad gracias a su playa semiprivada y sus íntimas albercas y jardín, suficiente lejos del tumulto de la zona hotelera pero suficientemente cerca de Tulum para disfrutar de sus actividades.

    DIRECCIÓN

    Fracc. Tankah III, M3, Lt.35
    Tulum, México. C.P. 77760

    TELEFÓNO

    (984) 147 6571

    EMAIL

    reservaciones@mereva.mx